FAQs

  • What is BooKBooK and how does it work?

    BooKBooK is a state-of-the-art Electronic Booking System that combines all bookings, including web, telephone, and walk-ins into one central area.…

    BooKBooK is a state-of-the-art Electronic Booking System that combines all bookings, including web, telephone, and walk-ins into one central area. The system provides suitable recommendations based on the booking specifications, making it easy for all staff members to think like a manager. BooKBooK interfaces with its leading H&L Point of Sale (POS) system to provide seamless integration for all other restaurant functions at the click of a button.

     

  • Will the computer software offer the flexibility my bookings book does?

    BooKBooK can be overridden at any time, meaning extra bookings can be taken, tables can be joined, customers can be…

    BooKBooK can be overridden at any time, meaning extra bookings can be taken, tables can be joined, customers can be cleared and you can compensate for VIPs. This gives the venue the flexibility a bookings book would, without the mess!

     

  • Can we block out certain times or during meal periods?

    Yes, you are given the option in to block out certain times within a meal period, giving you the ability…

    Yes, you are given the option in to block out certain times within a meal period, giving you the ability to implement double or triple settings with ease, maximising your table turnover.

     

  • How many components does BooKBooK have?

    BooKBooK contains four components in its suite of products; the online Booking Widget, the Exceed Integration, the Desktop Application and…

    BooKBooK contains four components in its suite of products; the online Booking Widget, the Exceed Integration, the Desktop Application and the web based Client Portal.

     

  • Can BooKBooK run on a separate device such as a laptop?

    BooKBooK runs on any Windows-based device, so the manager can connect and take bookings from wherever they like within the…

    BooKBooK runs on any Windows-based device, so the manager can connect and take bookings from wherever they like within the venue. The monthly subscription also gives the user unlimited instances of the software across the venue so you can truly take your bookings book wherever you go.

     

  • Is there a way to confirm a booking status with the customer?

    BooKBooK offers both email and SMS confirmation to all online bookings. They are all automatically prompted and displayed in your…

    BooKBooK offers both email and SMS confirmation to all online bookings. They are all automatically prompted and displayed in your POS terminal and back office as confirmed once the customer has responded. These settings can be configured in back office at your discretion.

     

  • What happens when a customer tries to book online when we are fully booked?

    They will be presented with a message that is customised by you. You can choose to put them on a…

    They will be presented with a message that is customised by you. You can choose to put them on a waitlist or politely tell them that there is no availability during this meal period. Alternatively, the widget will offer the next available time slot based upon their search criteria, this way the customer is still funneled into your venue instead of being pushed away.

     

  • How does BooKBooK know our venue's table configurations?

    During the initial set up of BooKBooK the venue is required to make a customised design of their establishment. The…

    During the initial set up of BooKBooK the venue is required to make a customised design of their establishment. The process is easy and facilitated by one of our expert BooKBooK trainers. The system can also contain multiple different floor plan set ups for different occasions, for example Valentine's Day or Christmas.

     

  • What happens if a customer tries to make a group booking?

    Group bookings are allowed and depending on what rules your venue set up, they may or may not require a…

    Group bookings are allowed and depending on what rules your venue set up, they may or may not require a deposit, which BooKBooK is fully capable of managing and collecting via its PayPal interface.

     

  • How does BooKBooK differ from other booking websites?

    BooKBooK offers seamless integration with its leading H&L Point of Sale system, along with its ability to take deposits, effectively…

    BooKBooK offers seamless integration with its leading H&L Point of Sale system, along with its ability to take deposits, effectively allocate resources and essentially get more bums on seats, BooKBooK is the staff member you can always rely on.

     

  • Can bookings be cancelled via the Widget and will they be updated on the BooKBooK system automatically?

    By using our SMS and email booking confirmation system, you can send a notification prompted automatically after the booking is…

    By using our SMS and email booking confirmation system, you can send a notification prompted automatically after the booking is made with a link that customers can use to confirm or cancel their booking. Clicking the link will update their preference automatically within the BooKBooK system.